Refund and Returns Policy

Effective Date: 09-07-2024

1. Introduction

At Koinfotech.com, we strive to provide top notch Digital Marketing Services that meet and exceed your expectations. This Refund and Return Policy outlines the circumstances under which refunds and returns are applicable. By using our services, you agree to this policy.

2. Services Covered

This policy applies to all Digital Marketing Services offered by Koinfotech, including but not limited to SEO, PPC, social media marketing, content marketing, and web development.

3. Refund Eligibility

  • Service Dissatisfaction: If you are not satisfied with our services, you may be eligible for a refund. To qualify, you must provide a detailed explanation of your dissatisfaction and allow us the opportunity to address your concerns.
  • Non-Delivery: If we fail to deliver the agreed-upon services within the specified time frame, you may be eligible for a partial or full refund, depending on the circumstances.
  • Service Cancellation: If you wish to cancel a service before it has been fully delivered, you may be eligible for a prorated refund based on the work completed up to the point of cancellation.

4. Non-Refundable Services

  • Completed Services: Once a service has been fully delivered and accepted by you, it is considered non-refundable.
  • Third-Party Fees: Any fees paid to third-party vendors (e.g., advertising platforms) are non-refundable.

5. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Send an email to [email protected] with your name, contact information, service details, and a description of the issue.
  2. Evaluation: Our team will review your request and may contact you for additional information or clarification.
  3. Resolution: We will provide a resolution within 10 business days, which may include a refund, service adjustment, or alternative solution.

6. Returns and Adjustments

  • Service Adjustments: If you are not satisfied with the delivered service, you may request adjustments or revisions within 14 days of delivery. We will work with you to make necessary changes to meet your expectations.
  • No Physical Returns: As our services are digital and non-tangible, physical returns are not applicable.

7. Dispute Resolution

In the event of a dispute regarding a refund or service quality, we encourage you to contact us directly to resolve the issue amicably. If a resolution cannot be reached, the dispute may be escalated to a formal mediation or arbitration process.

8. Changes to This Policy

We may update this Refund and Return Policy from time to time to reflect changes in our services or legal requirements. We will notify you of any significant changes by posting the new policy on our website with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Refund and Return Policy, please contact us at:

Koinfotech.com
Email: [email protected]

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